After the morning bell rang at Alcott Elementary School, students put away their backpacks and pulled their workbooks to the tops of the desks. But a knock on the door signaled it was time for something even more important— breakfast. Continue reading →
Chief Operating Officer Brian Busby received the President’s Award in recognition of the outstanding work the Business Operations unit has performed in the wake of Hurricane Harvey.
The award was given at the Jan. 18 board meeting by outgoing Board of Education President Wanda Adams, who noted Business Operations’ “dedication, commitment and support to HISD and of the Houston community in wake of Hurricane Harvey.” Continue reading →
HISD employees can receive Wow! cards for displays of excellent customer service.
HISD’s Business Operations department remains committed to spreading the culture of exceptional customer service across the district—so much that its employees are now being rewarded for going above and beyond.
As a part of the Service Excellence initiative, the department is now handing out WOW! cards to district employees who spread the message to promote a safe and caring learning environment. Through the initiative, the district is improving the customer service experience for students, parents, staff and community members.
Four HISD employees were celebrated as July’s Employee of the month for Service Excellence during a special breakfast with Chief Operating Officer Leo Bobadilla on Tuesday morning.
HISD’s Business Operations department hosts the monthly event, which recognizes employees from the areas of Transportation, Police, Nutrition Services, Construction and Facilities Services, and Business Assistance who provide excellent customer service. Continue reading →
Houston Independent School District is continuing its effort to eliminate workplace bullying by introducing a new training course for employees.
Under the new policy adopted in August 2014, the district is taking steps to protect the emotional and physical well-being of its adult team members by passing one of the first comprehensive anti-bullying policies in the nation for public school employees.
Under HISD policy, anyone who witnesses bullying or a form of intimidation can also report it. The course explains the definition of workplace bullying—how to identify it and the process of filing a formal report through management.
Five HISD Business Operations employees were celebrated as Employees of the Month for May during the department’s breakfast with HISD’s Chief Operating Officer Leo Bobadilla on Tuesday.
(From left to right): Roy Giles, Pat Sykes, HISD Sr. Business Analyst Priscilla Martinez, Kelvin Bryan, and Eusebio Silver.
Every month, five individuals from the areas of Transportation, Police, Nutrition Services, Construction and Facilities Services, and Business Assistance are selected to attend “Breakfast with Leo.” The event serves as a way to recognize district employees who go above and beyond to provide exceptional customer service.
(From left to right): Abdoul Ly, Tori Cortez, Leo Bobadilla, Nancy Roman, Sgt. Juan Mellado and Cloria Witherspoon.
Five HISD employees were celebrated as March’s Employee of the month for Service Excellence at Hattie Mae White Educational Support Center on Tuesday morning during a special breakfast.
The event, hosted every month by HISD’s Chief Operating Officer Leo Bobadilla, recognizes district employees who go above and beyond to provide exceptional customer service in a safe, courteous, responsive and efficient manner. The group of employees were selected based off of the service philosophy: Continue reading →
Courtney Franks, a business analyst in HISD’s Risk Management Department.
HISD’s Business Operations Department is hard at work behind the scenes on its new customer service initiative, which is geared to maximize the positive impact district employees can have on their customers.
Over the past several months, the department has hosted Service Excellence training workshops for both managers and employees. During the sessions, employees learn key elements that affect the customer service experience and tools to improve the experience through the eyes of students, parents, teachers, administrators and the greater HISD community of businesses and neighborhoods.