‘Service Excellence’ philosophy applies to everyone
Last week, we recognized nine employees for helping to spread the word about HISD’s new Service Excellence initiative. Launched last year, it was designed to give everyone working under the Business Operations umbrella a clearer understanding of why their daily interactions with people matter — and how they can make those encounters even more positive.
So far, more than 5,200 employees have been trained on the initiative from the Police, Transportation, Nutrition Services, and Business Assistance departments, and our goal is to have the remaining 1,800 (most of whom are in Construction & Facility Services) trained by the end of the year.
One of the most exciting aspects of this initiative is the sense of connectedness it builds. The training reminds participants that no matter whom they come into contact with — whether it’s a fellow employee, a parent, or a member of the community — when it comes to the business of educating children, we are all on the same team. And everyone deserves kind, courteous, and respectful treatment.
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