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Technology launches a new system to improve customer service

2014 August 21
by HISD Communications

The Technology Service Desk is now at your fingers. The new self-service tool lets you create, update, close and even check the status of your issues and requests with the IT department.

Through the IT Service Portal you can enter your own requests directly into the ticketing queue, check on any outstanding requests you might have, update them, and even close them if you manage to resolve the issue yourself after contacting the Service Desk.

The home page contains useful links to help guides and other sites, as well as notices of any upcoming maintenance work on the systems. You can also see any current “global” issues that may be affecting the larger systems, and subscribe to them so that you are notified when they are resolved.

The Service Desk will still be available by phone and email, from 6:30 a.m. to 5 p.m., Monday through Friday.

View all of Information Technology’s services through the Service Catalog site.



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