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My in-box is always running out of space – what can I do?

2012 October 24
by HISD Communications

It’s a subject line many of us dread: “Your mailbox is almost full.”

All HISD employees are given a 200MB limit on their Outlook mailbox, which includes an employee’s in-box, sent items and deleted items. When an employee gets close to that limit, a warning is sent. If space isn’t created and an item arrives that pushes the mailbox beyond its limit, your mailbox is marked out of space and no new emails are received.

But there are ways to keep your in-box under control before it gets to this point.

  • Create a personal folder in Outlook where you can store messages you need to keep (see steps below). Whatever you store in this personal folder will not count toward your 200MB limit.  Follow these step-by-step instructions: Creating a Personal Folder in Outlook 2003 or 2007

Here are more tips:

  • When you delete several items, empty your Deleted Items folder.
  • Do not forward large attachments unless it’s necessary.
  • After you’ve emailed a large file and you no longer need it in your email account, delete it from your Sent folder and empty your Deleted Items folder – or, move the file into your personal folder.
  • Data stored on the computer is subject to loss if a local workstation failure occurs and the data is not backed up.

For more tips like this, go to the Technology & Information Systems FAQ website. If you’re having difficulty creating a personal folder in Outlook, contact the Help Desk at 713-892-7378 or

 If you have a question for Ask HISD, please send an email to or leave your question in the comments field below.
2 Responses leave one →
  1. January 8, 2013

    Why won’t my classroom computer pull up certain sites yet the computer in the class across the hall gets the sites?

    These are usually sites such as College Sites used to enter our high school teams or fill out questionaire involving the athletes for scholarship information.

    • HISD Communications permalink
      January 11, 2013

      I checked with the web team, and they said it could be a number of factors (e.g. Are they our sites? Which browser, etc?). The team lead recommended contacting the Help Desk at or 713-892-7378. Thanks.

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