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Facilities, Maintenance, and Operations vendor representative receives January Customer Service Impact Award

2020 February 20
by HISD Communications

Facilities, Maintenance, and Operations Vendor Representative Diana Villalta thought she was in a conference room for a meeting when her supervisor surprised her with cupcakes, flowers, and a Customer Service Impact Award.

The monthly award recognizes HISD Business Operations employees who display exemplary performance, deliver fantastic customer service, and regularly go above and beyond to add value to their division and positively influence co-workers.

Code Compliance Area Manager Anne Washington nominated Villalta for the award, citing her efficient problem-solving and in-depth knowledge of permit requirements and operating procedures.

“She is a natural leader, and her organizational skills are exceptional,” Washington said. “She displays warmth, wisdom, and kindness online, over the phone, and in person. She is capable, confident, and committed to our mission of extraordinary support.”

 Villalta was instrumental in developing documentation trackers for over 300 permits and sprinkler system reports. She maintains those trackers and handles calls from campuses about trash services. She said she loves helping resolve others’ issues.

Villalta said she is ecstatic to receive this recognition and wants to encourage others who may feel overlooked.

“Be organized, have a daily to-do list,” Villalta said. “Continue working hard, even if you think no one sees everything you do behind the scenes.”

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