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Customer Service Rep honored for going above and beyond to help parents

2021 April 19
by HISD Communications

Business Operations Customer Service Representative Oliver Nichols has developed a reputation amongst his peers for always being able to find answers to callers’ questions — no matter how difficult they might be.

Last week, he was rewarded for that excellent service with the Business Operations Customer Service Impact Award. He was nominated for the award by several of his colleagues.

“I’m definitely overwhelmed by all the support,” Nichols said. “I simply try to come in every day and do my job at an optimal level. I appreciate the recognition.”

The Customer Service Impact Award recognizes Business Operations employees who display exemplary performance, deliver fantastic customer service, and regularly go above and beyond to add value to their department and positively influence co-workers. 

Gathered among a small group of colleagues at Hexser T. Holliday Food Services Support Center, Nichols was presented with a certificate of appreciation and award. During the presentation, feedback from some of his callers was also read out loud.

“The customer service agent was very understanding and gave me more accurate information,” one caller said. 

“The agent was extremely personable, courteous, and helpful. I sincerely appreciate them investigating why my bus route was late,” said another. 

Interim Business Operations Team Leader Tasha Gordon described Nichols as “extremely diligent” and noted that he takes good care of the parents calling in with questions and concerns.

Customer Care Senior Manager Delorian Moore echoed her sentiments as she thanked Nichols for his hard work, especially under the weight of the pandemic.

“It’s the little things that count,” Moore said during the award presentation. “For you to be reliable, resourceful, and just confident in the information that you’re giving, it means the world to our callers. Thank you.”

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