Help Desk customer service representative resolves stubborn IT problem
Maria E. Moreno
This week’s Shout Out goes to Maria E. Moreno, an IT customer service representative at the HISD Help Desk.
“Maria is amazing,” said Multimedia Services writer Cynthia DeMarco. “I had a lingering issue with email after my hard drive got re-imaged through the Windows 7 Migration, and she figured out how to fix it when three other people couldn’t.”
“Turns out the system had somehow pulled all of my archived emails back into my inbox, maxing out its storage capacity, but even when I deleted them, they wouldn’t go away. Maria suggested I login to the email server directly from the private portal instead of going through Outlook, and see if that made a difference. It did! I was able to see the huge phantom files just sitting there in my deleted items folder and finally banish them at their source. Now, I’m back in the saddle again. Yay, Maria!”
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Great job Maria.. and congrats to the entire Service Desk team that works so hard everyday to assist the wonderful HISD faculty & staff! You guys are amazing :-)!