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Wellness Wednesdays

2018 January 10
by HISD Communications

Get the most out of your plan

For many, celebrating a new year symbolizes a time when people can hit the reset button on their healthcare and wellness goals. For HISD, it’s when employees can begin taking action on their medical plan and flexible spending account through Cigna, our new healthcare administrator.

As of today, any employee who has enrolled in a medical plan for 2018 should have received their ID card(s). If you have not received your card, you can go online to and order a new ID card. Pharmacy benefits remain through Express Scripts, so no new ID cards were issued unless you are new to the plan.

Employees are encouraged to register at This tool is an effective way to review your benefits, search for a provider, access Telehealth Connection (a virtual visit with physicians), and much more!

Learn how to register and create an account with Cigna here.

Cigna Debit Cards

By now, all employees enrolled in an HISD medical plan were mailed a debit card, which is only effective for members who contribute to a flexible spending account (FSA) and/or have a rollover balance in their health reimbursement account (HRA), also known as a health fund through Aetna.

Please note that the full amount of your 2018 annual FSA election is now available for use. You should keep your explanation of benefits and itemized receipts to substantiate debit card claims. If you do not have a balance in the previous health fund account with Aetna, and you did not elect to contribute to a health care FSA, please destroy the debit card.

Health Reimbursement and Flexible Spending Accounts

To allow Aetna sufficient time to process 2017 year-end claims, employees with health fund rollover amounts can expect those funds to be available on their Cigna debit card by March 19. If you believe you have a remaining balance in your previous health fund account with Aetna, contact Aetna customer service at 877-224-6857 or

Once your health fund rollover amounts are added to your Cigna debit card, these funds will be initially allocated to pay for any existing medical and pharmacy claims (vision and dental expenses are not eligible). Once your health fund rollover amount is exhausted, your current health care FSA funds will become available for eligible expenses, which includes vision and dental.

If you have any questions, contact Cigna 24/7/365 at 1-800-244-6224.

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