Resources available for HISD employees affected by Harvey

In the aftermath of Hurricane Harvey, HISD employees and their household members have access to the resources below to help them with flood-related issues such as shelter and transportation, filing claims, counseling, legal assistance, critical medications, and more.

This page will be updated as information becomes available.

Financial assistance

The Internal Revenue Service has announced that 401(k)s and similar employer-sponsored retirement plans can make loans and hardship distributions to victims of Hurricane Harvey and members of their families. You can find more information here:

Employee Assistance Program

The Aetna Resources for Living Employee Assistance Program can assist employees with finding housing/shelter and transportation, processing information related to filing claims, accessing FEMA and similar resources, and receiving counseling services.

To access the program, employees can visit and enter the following username and password:

Username: HISD
Password: EAP

You can also call 1-855-574-HISD (4473). Call centers will be functioning 24/7.

You can find more information here:

Crisis resources

The attached PDF also has crisis and disaster resources for those affected by Hurricane Harvey, including information on shelters, FEMA, disaster assistance, ways to volunteer, legal assistance, road closures, and other emergency information.


HISD is processing payroll normally for the Sept. 6 payday, and all employees should receive their paychecks as expected on Sept. 6. Due to the storm, new employees may not have been added to the payroll system. Payroll will work to correct this and any other issues as soon as possible. Payroll processing for the Sept. 20 payday will begin on Monday, Sept. 11.

Clinics open

The Hattie Mae White Employee Wellness Center and two area Concentra clinics are open for regular hours and available for use by HISD employees and their dependents. Employees who are benefits eligible can use the clinic with a $65 office visit co-pay. Employees and dependents enrolled in the medical plan can use the clinics at no charge.  

HISD Employee Wellness Center at Hattie Mae White
4400 W. 18th St.
Houston, TX 77092
Phone: 713-957-3908
Mondays & Fridays: 7 a.m.-4 p.m.
Tuesdays & Wednesdays: 9 a.m.-6 p.m.
Thursdays: 9 a.m.-6 p.m.
Saturdays: 8 a.m.-noon

Concentra Kirby
9321 Kirby Drive
Houston, TX 77054
Phone: 713-797-0991
Fax: 713-797-6431
Monday-Friday: 8 am.-5 p.m.

Concentra Katy
12345 Katy Freeway
Houston, TX 77079
Phone: 281-679-5600
Fax: 281-679-6510
Monday: 8 a.m.-8 p.m.
Wednesday 8 a.m.-5 p.m.
Thursday-Friday: 8 a.m.-8 p.m.
Saturday-Sunday: 9 a.m.-4 p.m.

The Attucks Middle School location is not open at this time.

Medical needs

Teladoc: Aetna is making Teladoc available at no cost for residents of Texas affected by Hurricane Harvey. Members can call 855-220-4585 to register and be connected to a physician. Their doctors are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When a visit is requested, Teladoc will connect the member with a doctor licensed in the applicable state. More information about Teladoc can be found here.

Critical medications: For employees in need of specialty medications, Express Scripts is calling all members to determine where they are so critical medications can be delivered to members’ locations or nearby safe locations. (Patients are required to show identification.)

Eyewear: If you’ve lost, broken or damaged your eyewear in the destruction of Hurricane Harvey, call 866-652-0018 to talk to an EyeMed representative. Agents will have policy-specific support, plus the ability to send (at no-cost) an emergency pair of replacement Adlens Adjustable Glasses. If you prefer to order permanent replacement glasses or contacts, your EyeMed representative can provide free, expedited shipping from and For emergency replacement Adlens Adjustables, be prepared to provide the address where they can be shipped or whether you will instead pick them up from a designated local store. Glasses will be sent to you with free overnight shipping (must call by 2:30 pm for same-day processing).

EyeMed is also continuing to work with their network of local Gulf Coast providers and with OneSight to provide additional resources and support.

Other assistance

Texas Department of Insurance Consumer Protection
The Texas Department of Insurance helps consumers resolve complaints against insurance companies, health maintenance organizations (HMOs), insurance agents, and adjusters. Each year, we help thousands of Texans get millions of dollars in additional claim payments and refunds. Contact information:; 1-800-252-3439

Texas Consumer Complaint Center
Having legal issues as a result of the flood? University of Houston Center for Consumer Law professors and attorneys can answer your questions about your rights and recourse on any consumer-related issues. Submit your complaint online (include your phone number) and someone will call you back. Or call 713-743-2168. UH is closed through Labor Day, so if you call before then, it may take a couple of days for someone to call you back.

Disaster Unemployment Assistance
Disaster Unemployment Assistance (DUA) provides unemployment benefits for individuals who lost their jobs or self-employment or who are no longer working as a direct result of a major disaster for which a disaster assistance period is declared, and who applied but are not eligible for regular unemployment benefits. See the Eligibility section for details.

Please contact HISD’s Benefits Service Center at 1-877-780-4473 for further assistance.