Tag Archives: Service Excellence

Meet HISD Transportation’s first Hispanic senior fleet manager

Andres Montes

Andres Montes

Andres Montes doesn’t like to brag on his many accomplishments. Instead, HISD Transportation’s Senior Manager of Fleet Operations uses his knowledge of mechanics and personal journey to inspire his employees and students. With many accolades, including over 30 years’ experience in fleet management, numerous certifications and serving as the first Hispanic to hold a senior level management position with HISD Transportation, Montes is committed to service excellence. He talks about his love of mechanics and vehicles, and why he feels it is so important to pay it forward. Continue reading →

New customer service initiative to transform HISD

HISD’s Business Operations department is rolling out a new customer service initiative that will transform the way the district connects with its customers.

The Business Operations department includes about 7,000 employees in the areas of transportation, police, food services, construction and facilities services, and business assistance. The goal is to get all employees to work together to contribute to the business operation department’s new service philosophy:

“We improve lives and build trust by providing exceptional service that creates a safe and caring environment.”

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