Customer survey: 85% of HISD parents, students, staff satisfied with their school

More than 131,000 participants provide feedback on schools, district

Eighty-five percent of Houston Independent School District students, parents, teachers and administrators continue to be satisfied with their school, according to the district’s annual customer satisfactory survey.

The overall satisfaction rating — which equates to a B- for the district, as a whole — is up two percentage points from 2013, which is when the HISD Your Voice survey was first launched. Results have been consistent or increasing across all measures since then.

Conducted by an independent, third-party research firm, the HISD Your Voice survey program is designed to give students, parents, teachers and administrators the opportunity to let the district know how they feel about key areas including academics, environment, safety, and leadership.

“We take these results seriously — we want to know what our families and employees think about how we’re doing,” HISD Superintendent Terry Grier said. “I’m pleased to see an increasing level of satisfaction in our schools. Our goal now is to take this feedback and use it to make sure our schools are even better.”

This year, the district received more than 131,000 responses. Campus and district administrators now are tasked with studying the data and making improvements in operations and customer service, when needed.

In addition to high levels of overall satisfaction, 89 percent of parents, students, teachers and administrators surveyed reported satisfaction with the level of academic rigor offered at their school, and 80 percent were satisfied with school leadership.

Some of the district’s biggest gains came in the area of school safety. Ninety percent of parents surveyed reported satisfaction with school safety, a four-point increase from 2013. Ninety-five percent of administrators and 82 percent of teachers surveyed also reported satisfaction with school safety. When compared with 2013, that represents a one-point increase for administrators and a five-point increase for teachers.

Seventy-six percent of students surveyed reported satisfaction in the same category, which represents a two-point increase during the same time period.

Overall district results are below. For additional results and a campus-by-campus breakdown, go to

Overall District Results

  • Overall satisfaction with school; 85 percent (up 2 points from 2013)
  • Satisfaction with academic rigor; 89 percent (consistent with 2013)
  • Satisfaction with academic environment; 77 percent (up 6 points from 2013)
  • Satisfaction with administration and staff; 80 percent (up 2 points from 2013)
  • Satisfaction with school environment; 76 percent (up 1 point from 2013)
  • Satisfaction with school safety; 79 percent (up 3 points from 2013)