Transportation Services is continuing to work with SafeStop to troubleshoot technical glitches resulting from incorrect application configurations.
For parents viewing open routes in SafeStop, it may have appeared as though the bus was stationary at the bus terminal.
To help address this and other issues, parents are encouraged to make sure they download all SafeStop software updates to ensure they have access to the latest data.
“Parents have reached out to us concerning their issues with the SafeStop app,” Transportation Services General Manager John Wilcots IV said. “We’re working with SafeStop to ensure their issues are addressed and they are able to utilize the app to its full capacity.”
Parents who continue to experience issues with SafeStop or have any transportation-related concerns should contact Transportation Services via Let’s Talk!, the department’s online communications and customer service platform.
Additional personnel have been assigned to address Let’s Talk! inquiries regarding the SafeStop issues.
The department began using the SafeStop app at the start of the 2019-2020 school year.
The app provides parents with a map that lets them see exactly where their child’s bus is along its route. It also provides expected arrival times for each stop.