Tag Archives: business operations

HISD Customer Service Impact Award winner feels inspiration to help others

The enthusiastic crowd gathered at the HISD Food Service Center broke into cheers when hearing the announcement that Hector Castillo was selected to receive the Customer Service Impact Award for January.

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December’s Customer Service Impact Award winner recognized for double effort

Nutrition Services has been relying on the accuracy and dependability of Team Lead Anna Acuña in two kitchens at the same time.

Students at two HISD campuses, Browning and Burrus elementary schools, have been able to count on Acuña for her steady hand in everything from supply ordering to recipe preparation for the last two years.

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HISD Customer Service Impact Award winner concentrates on excellence

As the morning sun transforms the dark Houston sky into a bright blue, customer service representatives answer requests from campus administrators, concerned employees, and sometimes worried parents.

They work at HISD Customer Care Call Center, a 24-hour operation tasked with everything from answering parents’ transportation-related questions to processing campus work orders and maintenance requests such as air conditioning, plumbing, and electrical issues.

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Dedicated Capital Planning Steering Committee focuses on future

A buzz of enthusiastic energy swept into the boardroom at Hattie Mae White Educational Support Center Tuesday evening.

More than 20 members of the Capital Planning Steering Committee, including HISD staff, kicked off their inaugural meeting.

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Capital Planning Steering Committee to begin work in November

HISD has named 25 parents and community members to serve on the 2021-2022 Capital Planning Steering Committee — an independent citizen’s committee that’s expected to begin meeting in November.

The committee is charged with providing strategic direction, feedback, and guidance to the district as it prepares to address capital needs identified in the 2021 facilities assessment.

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HISD bus drivers celebrate National School Bus Safety Week with superintendent

The sun strained through high, wispy clouds, beaming bright yellow warmth onto the windows of school buses that streamed into the bus terminal, returning from safely transporting students.

At all district locations, HISD Transportation Services is observing National School Bus Safety Week to raise awareness among students, staff, and the community about the importance of school bus safety – inside and outside the school bus.

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HISD streamlining bus routes to improve service amidst nationwide driver shortage

Transportation Services is in the process of confirming ridership amongst eligible students and deleting unused stops as the department works to improve service amidst a driver shortage impacting school districts across the country.

To ensure all students have transportation to and from school in the meantime, some drivers are running consolidated or back-to-back routes. While this ensures bus service, it can cause extended delays.

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Capital Planning Steering Committee extends application deadline to Oct.15

The Houston Independent School District is seeking volunteers to serve on the 2021-2022 Capital Planning Steering Committee as it looks to address almost $5 million in deferred maintenance needs.

The steering committee — an independent citizens committee made up of community members — will be tasked with providing strategic direction, feedback, and guidance to the district as it prepares to address needs identified in the 2021 facilities assessment.

The committee will have up to 25 members representing all nine Board of Education trustee districts. Appointments will last for one year — or the duration of the 2021-2022 Capital Planning Steering Process.

“The Capital Planning Steering Committee will play a critical, strategic role in moving this district forward,” HISD Superintendent Millard House II said. “Their charge will be to develop recommendations that provide all students with equitable access to modern, innovative, and safe learning spaces.”

To apply, candidates must complete and submit the Capital Planning Steering Committee Application by close of business on Friday, Oct. 15. Special preference will be given to:

  • Candidates with expertise in building design, engineering, construction, construction project management, safety and security, and finance
  • Candidates who are active representative business or community organizations in the district
  • Parents/guardians who have children enrolled in the district and are active in a parent-teacher organization

A panel of senior district administrator will review applications and make recommendations to the superintendent, who will make final appointments. Committee appointments will be announced on Monday, Oct. 25.

Members will meet monthly — and more often, if needed — from November through April. Meetings are tentatively scheduled for 6 to 8 p.m. on the first Tuesday of every month.

Review the 2021-2022 Capital Planning Steering Committee Guidelines for more information about committee requirements, membership eligibility, and the application process.

New building, classrooms impress Bellaire HS students

The familiar hoots and hollers of classmates returning to campus on the first day of school were replaced by “oohs” and “aahs” as students entered the new Bellaire High School for the first time on Monday.

Eleventh-grader Carter Sasser said everyone gathered at school early to meet up with friends and get their first glimpse of the new building.

“This place is impressive, especially the new pool and gym and the new lockers,” Sasser said. “The stairs are commons areas we didn’t have in the old building.”

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