HISD Customer Service Impact Award winner concentrates on excellence

As the morning sun transforms the dark Houston sky into a bright blue, customer service representatives answer requests from campus administrators, concerned employees, and sometimes worried parents.

They work at HISD Customer Care Call Center, a 24-hour operation tasked with everything from answering parents’ transportation-related questions to processing campus work orders and maintenance requests such as air conditioning, plumbing, and electrical issues.

On average, the HISD Customer Care Call Center handles over 2,600 calls each week. So, when one particular external customer expressed gratefulness for her son’s safe arrival to school thanks to the efforts of Customer Service Representative Gloria Mejia, her colleagues applauded.

“I thank everybody for the award, especially those who helped me learn, including the Quality Team for their valuable feedback,” Mejia said.

She was selected as the November recipient of the Customer Service Impact Award for her commitment to excellence by always going above and beyond when assisting customers.

“Being mentally focused on the type of assistance being requested helps me to assist students or campuses.” Mejia said. “That is key.”

The Customer Service Impact Award recognizes HISD Business Operations employees who lead by example and deliver fantastic customer service while adding value to their department and positively influencing others.

“There are many qualities that make Gloria an excellent Customer Care representative, such as her attitude, and she deserves this recognition,” Business Operations Team Lead TaTasha Gordon said.