A Travis County judge says the Houston Independent School District can continue mandating masks to protect students and staff from COVID-19.
The judge’s ruling extends a temporary restraining order banning Governor Greg Abbott from enforcing his prohibition on mask mandates in Texas schools.
Anticipating a surge of calls as students began returning to classrooms in September, Customer Care and Operations Senior Manager Delorian Moore began preparing her team of customer service representatives over the summer.
To prepare for the potential increase, she first guided the team through COVID-19 online safety trainings. Next, she advocated for a department goal of accountability and growth.
As students returned for in-person instruction in September, campus maintenance and custodial calls increased, putting the Business Operations Customer Care team at the center of the effort to keep students and staff safe.