Tag Archives: safe schools

HISD Customer Care team meets the demand as calls increase

Anticipating a surge of calls as students began returning to classrooms in September, Customer Care and Operations Senior Manager Delorian Moore began preparing her team of customer service representatives over the summer.

To prepare for the potential increase, she first guided the team through COVID-19 online safety trainings. Next, she advocated for a department goal of accountability and growth.

As students returned for in-person instruction in September, campus maintenance and custodial calls increased, putting the Business Operations Customer Care team at the center of the effort to keep students and staff safe.

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