Tag Archives: Customer Care

HISD Customer Care team meets the demand as calls increase

Anticipating a surge of calls as students began returning to classrooms in September, Customer Care and Operations Senior Manager Delorian Moore began preparing her team of customer service representatives over the summer.

To prepare for the potential increase, she first guided the team through COVID-19 online safety trainings. Next, she advocated for a department goal of accountability and growth.

As students returned for in-person instruction in September, campus maintenance and custodial calls increased, putting the Business Operations Customer Care team at the center of the effort to keep students and staff safe.

Continue reading

Customer Care continues to take calls during district closure

Business Operations Customer Care Team Leader Johnetta Branch has a new three-step routine when she arrives at her office — put on her face mask, sanitize her hands, and have her temperature checked.

The district may be closed, she said, but there are still employee and parent questions to be answered, payrolls to be processed, maintenance requests to be filed, purchases to track, and fire and burglar alarms to monitor.

“Fifty-six of us used to come in every day, but many are parents and with schools and daycares closed, they aren’t able to come in,” Branch said. “So now it’s five people working at one time to accomplish the same tasks. I’m here to do whatever needs to be done.”

Continue reading