When Burbank Middle School Cafeteria Manager Rosalyn Parks was led into a meeting room with her eyes covered, she had no idea what was waiting for her. The room was decorated with garlands of balloons, some spelling out “CONGRATS.”
Continue readingTag Archives: Customer Service Impact Award
Food service attendant honored with May Customer Service Impact Award on School Lunch Hero Day
Yabidia Guerra was worried that she was in trouble when Principal Jose Santos and Instructional Specialist Roberto Leyva told her they needed to speak with her in the cafeteria on Friday, May 6. But, when she walked in, the food service attendant at Middle College High School at Felix Fraga was received by a room full of her cheering colleagues as she was presented with the May 2022 Customer Service Impact Award.
Continue readingHISD Maintenance repairer honored with April Customer Service Impact Award
Daniel Lara is no stranger to hard work. Beginning his career with HISD as a maintenance repairer in 2016, Lara is one of two team members who oversee all the district’s playgrounds. Lara has expanded his responsibilities to include pest control, bleachers, sprinklers, irrigation, and carpentry wherever his skills are required.
Continue readingCaring HISD food service worker selected for March Customer Service Impact Award
When students talk about Travis Elementary School, they get excited about a certain campus employee who not only delivers tasty meals, but merits recognition for the way she does it.
Continue readingHISD Facilities worker pleasantly surprised to win the February Customer Service Impact Award
Thinking it was a business office meeting, Administrative Assistant Irene Martinez attended a gathering of her peers in the 228 McCarty training room, and she was overwhelmed with delight.
Continue readingHISD Customer Service Impact Award winner feels inspiration to help others
The enthusiastic crowd gathered at the HISD Food Service Center broke into cheers when hearing the announcement that Hector Castillo was selected to receive the Customer Service Impact Award for January.
Continue readingFood service attendant receives October Customer Service Impact Award
Each morning, food service attendant Pamela Cole makes her way down the special education hallway at Milby High School to serve a nutritious breakfast to her favorite students, each of whom she knows by name.
One day, Nutrition Services Team Lead Mari Thibodeaux assigned someone else to that hallway.
“The teacher called and said her students were waiting for Ms. Pam,” Thibodeaux said. “Can you believe they didn’t want anyone but her? It’s because she exudes excellence in all that she does.”
Continue readingFacilities Services and Fleet Operations employee’s desire to help leads to 47 years of service
As one of the longest-serving employees in Facilities Services and Fleet Operations, Sherry Jones’ career is fueled by a desire to be of service and to help wherever she can.
Jones – an administrative assistant – has been with HISD for 47 years. In that time, she’s worked with 15 managers and under the leadership of 11 superintendents, working hard to ensure her department is always properly supported.
According to Jones, her strong work ethic and desire to be of service was instilled by wise words from her mother that she carried with her throughout her career.