Tag Archives: Service Excellence

Business Operations announces ‘Service Excellence’ Employees of the Month

Five HISD Business Operations employees were celebrated as Employees of the Month for May during the department’s breakfast with HISD’s Chief Operating Officer Leo Bobadilla on Tuesday.

(From left to right): Roy Giles, Pat Sykes, HISD Sr. Business Analyst Priscilla Martinez, Kelvin Bryan, and Eusebio Silver.

(From left to right): Roy Giles, Pat Sykes, HISD Sr. Business Analyst Priscilla Martinez, Kelvin Bryan, and Eusebio Silver.

Every month, five individuals from the areas of Transportation, Police, Nutrition Services, Construction and Facilities Services, and Business Assistance are selected to attend “Breakfast with Leo.” The event serves as a way to recognize district employees who go above and beyond to provide exceptional customer service.

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High School Ahead Academy bus driver honored for going above and beyond

High School Ahead Academy bus driver Clarissa Davis had no idea she would be recognized for going above and beyond her daily route assignment to help a student in need.

HISD Transportation Manager Alan Delaney, High School Ahead Academy bus driver Clarissa Davis and HISD Senior Manager Chandra Robertson

HISD Transportation Manager Alan Delaney, High School Ahead Academy bus driver Clarissa Davis and HISD Senior Manager Chandra Robertson

But Davis and four other HISD employees and volunteers were honored for their services during a special luncheon held on April 30. She says she has only been with the district since last November and was surprised to discover she would be receiving an award for simply doing her job.

“I’m really humbled,” Davis said. “I just treat students how I would want anyone else to treat my own children.”

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Top Business Operations employees enjoy ‘Breakfast with Leo’

As part of the Business Operations Team’s Service Excellence initiative, each of the five divisions designates an Employee of the Month to recognize outstanding performance and excellent customer service. This week, the five Employees of the Month for April had the opportunity to enjoy breakfast with HISD’s Chief Operating Officer, Leo Bobadilla.

(From left to right): Maria J. Smith, Kathy Sterbanz, Leo Bobadilla, Loretta Galaviz, Delia Garcia and Officer Rick Evans

(From left to right): Maria J. Smith, Kathy Sterbanz, Leo Bobadilla, Loretta Galaviz, Delia Garcia, and Officer Rick Evans.

“I really enjoy this event and being able to show my appreciation for such great work,” Bobadilla said.  “We have a great team, and the recognition is well-deserved.”

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Employees of the Month honored for ‘Service Excellence’

(From left to right): Abdul Ly, Tori Cortez, Leo Bobadilla, Nancy Ramon, Sgt. Juan Mellado and Cloria Witherspoon.

(From left to right): Abdoul Ly, Tori Cortez, Leo Bobadilla, Nancy Roman, Sgt. Juan Mellado and Cloria Witherspoon.

Five HISD employees were celebrated as March’s Employee of the month for Service Excellence at Hattie Mae White Educational Support Center on Tuesday morning during a special breakfast.

The event, hosted every month by HISD’s Chief Operating Officer Leo Bobadilla, recognizes district employees who go above and beyond to provide exceptional customer service in a safe, courteous, responsive and efficient manner. The group of employees were selected based off of the service philosophy: Continue reading →

Business Operations employees awarded Service Excellence Employees of the Month

A group of five HISD employees were recognized as the first employees of the month for Service Excellence at Hattie Mae White Educational Support Center on Feb. 4 during a special breakfast.

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HISD debuts website for Service Excellence initiative

service_excellenceHISD is celebrating its commitment to exceptional customer service with the launch of its new Service Excellence website, aimed to promote a service-focused environment across the district.

The website will serve as a landing page for the district’s initiative in creating a culture of service excellence by having all HISD employees work together to uphold the department’s service philosophy: Continue reading →

HISD’s Business Operations developing new customer service initiative

Courtney Franks, a business analyst in Risk Management.

Courtney Franks, a business analyst in HISD’s Risk Management Department.

HISD’s Business Operations Department is hard at work behind the scenes on its new customer service initiative, which is geared to maximize the positive impact district employees can have on their customers.

Over the past several months, the department has hosted Service Excellence training workshops for both managers and employees. During the sessions, employees learn key elements that affect the customer service experience and tools to improve the experience through the eyes of students, parents, teachers, administrators and the greater HISD community of businesses and neighborhoods.

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HISD Transportation recognized by national magazine for innovative programs

Magazine honors school district for bus-tracking tool, safety training, green fleet

The Houston Independent School District’s Transportation Department recently was named a recipient of District Administration magazine’s 2014 Districts of Distinction award.

Districts of Distinction is a new national recognition program created by the publication to honor school districts that are demonstrating education excellence with innovative approaches and ideas that work.

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HISD team recognized for success with supplier diversity program

HISD' s Supplier Diversity team recently was honored for its M/WBE program.

HISD’ s Supplier Diversity team recently was honored for its M/WBE program.

The Greater Houston Business Procurement Forum (GHBPF) presented Alexis Licata, HISD’s General Manager of Business Assistance, with the Distinguished Supplier Diversity Award at this year’s Minority Enterprise Development Week (MED Week) awards ceremony on Oct. 21.

The award is presented annually to an organization or individual whose business practices have had a significant impact on the growth and development of minority-owned firms.

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