When students talk about Travis Elementary School, they get excited about a certain campus employee who not only delivers tasty meals, but merits recognition for the way she does it.
Continue readingTag Archives: customer service
HISD Facilities worker pleasantly surprised to win the February Customer Service Impact Award
Thinking it was a business office meeting, Administrative Assistant Irene Martinez attended a gathering of her peers in the 228 McCarty training room, and she was overwhelmed with delight.
Continue readingHISD Customer Service Impact Award winner feels inspiration to help others
The enthusiastic crowd gathered at the HISD Food Service Center broke into cheers when hearing the announcement that Hector Castillo was selected to receive the Customer Service Impact Award for January.
Continue readingDecember’s Customer Service Impact Award winner recognized for double effort
Nutrition Services has been relying on the accuracy and dependability of Team Lead Anna Acuña in two kitchens at the same time.
Students at two HISD campuses, Browning and Burrus elementary schools, have been able to count on Acuña for her steady hand in everything from supply ordering to recipe preparation for the last two years.
Continue readingHISD Customer Service Impact Award winner concentrates on excellence
As the morning sun transforms the dark Houston sky into a bright blue, customer service representatives answer requests from campus administrators, concerned employees, and sometimes worried parents.
They work at HISD Customer Care Call Center, a 24-hour operation tasked with everything from answering parents’ transportation-related questions to processing campus work orders and maintenance requests such as air conditioning, plumbing, and electrical issues.
HISD’s Business Operations developing new customer service initiative
Courtney Franks, a business analyst in HISD’s Risk Management Department.
HISD’s Business Operations Department is hard at work behind the scenes on its new customer service initiative, which is geared to maximize the positive impact district employees can have on their customers.
Over the past several months, the department has hosted Service Excellence training workshops for both managers and employees. During the sessions, employees learn key elements that affect the customer service experience and tools to improve the experience through the eyes of students, parents, teachers, administrators and the greater HISD community of businesses and neighborhoods.